Transformation Update...or Introduction?
by Andrea Ames, STC President

Are you a chapter or SIG leader? If so, chances are you've heard of the STC transformation. If not, there's a good chance you haven't heard of the transformation. The following few paragraphs will provide a very brief introduction to the transformation work, and the following resources will provide you with more details, updates, etc.:

  • transform@stc.org -- Get answers to questions or provide suggestions, comments, etc., and you will get an answer or a response within 2 business days.

  • Transformation News listserv (transform@lists.stc.org) -- Opt in and receive updates and news about the transformation, status/progress updates, notifications of Web site updates, etc. (sign up via the transformation Web page, below, beginning Thursday, July 15)

  • www.stc.org/transformation -- Visit often to see the main repository of transformation information, and sign up for the Transformation News listserv (above) for update information

What started all this? And what's it really all about?
Frankly, the economy started all this. In short, STC income -- both membership dues income and conference income that underwrites the cost of memberships (you might not realize that your dues don't cover the actual costs of your membership) -- began to drop a few years ago, and the STC Board of Directors' efforts to cut costs did not solve our problem. When we dug into the cause of our drop in income, we found that many former members, for example, were unwilling to renew, because it meant paying for memberships that their companies had formerly covered. In short, although the economy moved the Board to act, what we found was that finances were merely a symptom of a greater problem -- perceived member value. That's what the transformation is really about: Providing value that members want and need to develop professionally.

During our research, we confirmed something we already knew: Our industry and our members are incredibly diverse, with interests ranging from usability to editing, with skills and experience ranging from entry-level to senior, working in industries from financial to scientific, etc. We asked ourselves, "Can one Society really meet the needs and provide significant professional-development value in all of these areas and industries, to this entire range of people?" In answering this question, we confirmed something else we already knew: Our strength is in our "communities" -- what we currently call "chapters" and "SIGs." The Society does not provide direct value to members in any or all of these areas; instead, the Society provides infrastructure, mentoring, financial and administrative support, policy, etc., for those communities exist and flourish, providing member value indirectly through those communities.

 



 

 

 

 

Unfortunately, the Society support for and representation of communities today -- and the members' experience across communities -- is inconsistent.

The bottom line
Members want value, and value means something different to each of us. For the Society to rebuild -- and increase -- its membership ranks, we need to provide (among other things):

  • Consistent, equitably supported and represented communities from which members will derive their personalized professional development value (through the Communities, Finance, and Governance initiatives)

  • Enable members to opt in and out of various services and community memberships to customize their professional development experience

  • Rich content -- education (through the Education initiative), knowledge base, research, intellectual property of all types -- that provides depth of practice in member-identified practice areas (through the Communities initiative by supporting practice-based communities) and is readily accessed (through the Technology initiative)

  • Richer opportunities to network, within and beyond geographies (through the Communities initiative by supporting geographic communities and brand new kinds of communities)

And we need to communicate information (through the Communication initiative) about the transformation, its initiatives, the changes and status of those, as well as solicit feedback from members and leaders around the Society, to ensure that we all understand our options, make informed choices and decisions, and implement the appropriate changes during the transformation process.


What we're doing about it: The transformation
Some of these needs are met through today's community success stories -- of which there are many! In our efforts to improve consistency and equality of support and experiences across communities, we're not losing sight of those that are working; instead, we're building on the foundation of their successes...and planning to go a step further to provide even more to those communities to enhance their successes. For communities that are struggling, the support we will provide is designed to help, not hinder, their progress toward providing as much member value as possible.